Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, software, services, communications, and related offerings provided by OpsAVO LLC ("OpsAVO," "we," "us," or "our").

By accessing or using our services, you agree to these Terms.

Effective Date: April 13, 2026

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the services.

If you use the services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

2. Services

OpsAVO provides software and operational tools for business use, which may include communications, scheduling, automation, workflows, integrations, reporting, and other related features.

We may modify, improve, suspend, or discontinue parts of the services at any time.

3. Accounts

You may need to create an account to access certain features.

You agree to:

• provide accurate and complete information
• keep your credentials secure
• promptly update your account information if it changes
• accept responsibility for activity under your account

4. Acceptable Use

You agree not to misuse the services. You will not, and will not permit others to:

• violate applicable laws or regulations
• infringe intellectual property or other rights
• transmit unlawful, abusive, deceptive, or harmful content
• attempt unauthorized access to systems or accounts
• interfere with the operation or security of the services
• use the platform to send prohibited or non-compliant communications

You are responsible for your own use of the platform and for the content and communications sent through your account.

5. Fees and Payment

If you purchase paid services, you agree to pay applicable fees, charges, taxes, and other amounts described at the time of purchase.

Unless otherwise stated:

• fees are non-refundable
• subscriptions renew automatically until canceled
• you authorize us and our payment processors to charge your payment method

We may change pricing in the future with appropriate notice where required.

6. OpsAVO Transactional SMS Program

OpsAVO may send transactional and operational text messages to users who have provided consent through our website or application.

Program Name

OpsAVO Transactional SMS Program

Program Description

This program is used to send transactional and operational SMS messages related to your relationship with OpsAVO. These messages may include:

• account verification
• account setup and onboarding updates
• support notifications
• service alerts
• billing or account notices
• appointment-related notifications
• other operational messages related to your use of OpsAVO

How You Opt In

You may opt in by entering your mobile number on an OpsAVO form, registration page, onboarding flow, or settings page and affirmatively consenting to receive SMS messages, such as by checking an unchecked consent box.

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency varies.

Message and Data Rates

Message and data rates may apply.

Opt-Out

Reply STOP to opt out.

Help

Reply HELP for help.

You may also contact us for support at:

Email: hello@opsavo.com

Phone: 313-474-8080

Example Consent Language

An example of the consent language we may use is:

By providing your mobile number and checking this box, you agree to receive transactional and operational SMS messages from OpsAVO related to your account, onboarding, appointments, support, billing, and service notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.

Messaging Disclosure

Your consent applies only to the types of messages described in the applicable opt-in flow. If OpsAVO offers a separate messaging program in the future, additional or different consent terms may apply.

Mobile numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

7. Customer Responsibilities for Communications

If you use OpsAVO to send messages to your own customers, leads, or contacts, you are solely responsible for:

• obtaining any legally required consent
• honoring opt-out requests
• maintaining compliant message content and disclosures
• following applicable telecom, privacy, marketing, and consumer protection laws

OpsAVO provides tools, but you are responsible for your own messaging practices.

8. Intellectual Property

The services, including software, content, branding, designs, text, graphics, and related materials, are owned by OpsAVO or its licensors and are protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the services.

9. Third-Party Services

The services may integrate with or depend on third-party services. We are not responsible for third-party products or services and do not guarantee their availability, performance, or policies.

Your use of third-party services may be subject to separate terms.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that the services will be uninterrupted, error-free, or fully secure.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPSAVO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO OPSAVO FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

12. Indemnification

You agree to defend, indemnify, and hold harmless OpsAVO and its affiliates, officers, employees, agents, and licensors from and against claims, damages, liabilities, losses, costs, and expenses arising out of or related to:

• your use of the services
• your content or communications
• your violation of these Terms
• your violation of applicable law or the rights of another party

13. Termination

We may suspend or terminate your access to the services at any time if you violate these Terms, create risk for us or others, or if we discontinue the services.

You may stop using the services at any time.

Sections that by their nature should survive termination will survive.

14. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or the services will be brought in the state or federal courts located in Ingham County, Michigan, and you consent to those courts' jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the Effective Date above. Your continued use of the services after the updated Terms become effective means you accept the revised Terms.

16. Contact Information

If you have questions about these Terms, contact us at: