Privacy Policy

OpsAVO LLC ("OpsAVO," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our platform, communicate with us, or otherwise interact with our services.

By using our website or services, you agree to this Privacy Policy.

Effective date: April 13, 2026

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

• Name
• Business name
• Email address
• Phone number
• Billing information
• Account registration details
• Messages, support requests, and other communications you send to us
• Information submitted through forms, onboarding flows, scheduling flows, or platform settings

B. Information We Collect Automatically

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Usage activity on our website and platform
• Log data, analytics data, and similar technical information

C. Information We Receive From Third Parties

We may receive information from service providers, integrations, payment processors, communication providers, analytics tools, authentication providers, and other third parties that help us operate the platform.

2. How We Use Information

We may use collected information to:

• Provide, operate, and improve our website and platform
• Create and manage accounts
• Deliver requested services and features
• Process transactions and billing
• Provide support and respond to inquiries
• Send service-related notifications
• Monitor security, detect fraud, and prevent abuse
• Analyze usage and improve performance
• Comply with legal obligations
• Enforce our agreements and policies

3. SMS and Mobile Communications

If you provide your mobile number and consent to receive text messages from OpsAVO, we may send transactional or operational text messages related to your relationship with us. These may include, for example:

• account verification
• onboarding updates
• support notifications
• appointment-related notifications
• service alerts
• billing or account notices
• operational messages tied to your use of the platform

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

Consent to receive text messages is not a condition of purchase unless clearly stated in a specific signup flow.

Mobile Information Non-Sharing

We do not sell, rent, share, or disclose mobile numbers, SMS consent, or related text messaging opt-in data to third parties or affiliates for their own marketing or promotional purposes.

We may share mobile numbers and related data only with service providers that help us deliver messaging and platform functionality on our behalf, and only for those limited business purposes.

4. How We Share Information

We may share information in the following circumstances:

• With vendors and service providers that help us operate the business
• With payment processors and communications providers as needed to provide services
• With integration partners at your direction
• In connection with a merger, acquisition, financing, or sale of assets
• To comply with law, regulation, legal process, or governmental request
• To protect the rights, safety, and property of OpsAVO, our users, or others

We do not sell personal information in the ordinary sense of the word "sell."

5. Data Retention

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may choose not to provide certain information, but doing so may limit your access to some features.

You may also:

• opt out of certain communications
• reply STOP to stop SMS messages
• contact us regarding account or privacy requests, subject to applicable law

8. Third-Party Services and Links

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International Use

Our services are intended for use in the United States unless otherwise stated. If you access the services from outside the United States, you understand that your information may be processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date above. Your continued use of the services after any update means the updated policy will apply.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: